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We see clients aged 12 and over. Each clinician has their own age range, which you can find on their profile on our Team page.

No, you don't need a referral to see us. If you do have a valid referral, you can claim a Medicare rebate. You'll find rebate amounts on our Fees page.

Yes. All of our appointments are available by phone or video.

Yes, we can see clients anywhere except the USA and Canada, as our insurance doesn't cover those two locations.

Our reception is open 9am to 5pm, but appointments run from 7am to 8pm, six days a week. If you need a particular time, let us know in the waitlist form and we'll keep it in mind when matching you.

Current wait times for each clinician are listed on our Book Now page. If the clinician or time you'd like isn't available yet, joining the waitlist is the best next step.

Our waitlist form asks what you're looking for and what brings you to therapy. We use your answers to find the clinician who's the best fit for you.

We don't offer reduced rates. Research suggests reduced-fee places are often handed out unevenly, so instead we've set one fee for everyone and kept it as low as we can while still covering our running costs and making sure our clinicians aren't overloaded. You can find our current fees on the Fees page.

We accept WorkCover, and NDIS plans that are plan-managed or self-managed. We aren't able to accept Victims Assist or DVA funding at this time.

We need at least 48 hours' notice to cancel or reschedule, counted across business days (Monday to Friday). Weekends and public holidays don't count towards the notice period.

If you cancel with less notice or don't attend, the full session fee applies. Cancelled appointments can't be claimed through Medicare.

If you think you might be unwell, we can change your session to video or phone instead.

NDIS plan-managed clients need to give 2 clear business days' notice, and there's no out-of-pocket cancellation fee.

Initial session deposits aren't refundable and can't be moved to another time, except in exceptional circumstances.

Unfortunately not. There are three steps up to our office. We looked hard for an accessible building in a suitable location but weren't able to find one. All of our appointments are available online, and in some cases we can arrange a home visit on request.

Yes, there's street parking around our office, including short-term spots out the front and across the road. It can be tricky at very busy times, but most people find a park without any trouble.